Refund policy

Because our artwork is made to order, we do not accept returns or exchanges for change of mind.

If your order arrives damaged, defective, incorrect, or is lost in transit, please contact us at contact@formmeasure.com with your order number and, where applicable, photos of the issue.

Damaged, defective, or incorrect items must be reported within 14 days of delivery. We will review your request and, when appropriate, arrange a replacement or refund.

We aim to review claims within 2–3 business days. Approved refunds will be issued to the original payment method and may take several additional business days to appear, depending on your bank or payment provider.

If an order has not arrived within the expected delivery window, please contact us so we can investigate the shipment. If the shipment is confirmed lost, we will arrange a replacement or refund as appropriate.